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HR Corner: Tip of the Week

June 13, 2019

Emotional Intelligence - The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.

For leaders, having emotional intelligence is essential for success. After all, who is more likely to succeed - a leader who shouts at his team when he's under stress, or a leader who stays in control, and calmly assesses the situation?

The more that you, as a leader, manage each of these areas, the higher your emotional intelligence.

Personal Competence

Recognition

Self-Awareness

  • Self-confidence
  • Awareness of your emotional state
  • Recognizing how your behaviour impacts others
  • Paying attention to how others influenze your emotional state

Regulation

Self-Management

  • Getting along well with others
  • Handling conflict effectively
  • Clearly expressing ideas and information
  • Using sensitivity to another person's feelings (empathy) to manage interactions successfully

Social Competence

Recognition

Social Awareness

  • Picking up on the mood in the room
  • Caring what others are going through
  • Hearing what the other person is "really" saying

Regulation

Relationship Management

  • Getting along well with others
  • Handling conflict effectively
  • Clearly expressing ideas/information
  • Using sensitivity to another person's feelings (empathy) to manage interactions successfully

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